Coastline

SMS program policy for Coastline CRM LLC

SMS Privacy Policy

Last updated: September 24, 2026

1. Who this covers

This policy describes how Coastline CRM LLC (“we,” “us”) collects and uses information when it sends text messages to people who have provided their phone number and consented to receive texts. Coastline CRM LLC operates this SMS program through Coastline CRM, which acts as our service provider for message delivery and recordkeeping.

Our business contact information:

2. What we collect

When you opt in to receive text messages from us, we collect:

  • Your mobile phone number.
  • The fact that you opted in, the date and time of your opt-in, and the language you agreed to.
  • Records of the messages we send to you and any replies you send back.
  • Delivery status from the underlying carrier (delivered, failed, blocked).

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your number is shared only with the service providers that deliver our messages on our behalf (section 6).

3. How we use this information

We use the information above to:

  • Send you the messages you opted in to receive.
  • Respond to messages you send back.
  • Honor opt-outs and other consumer-protection requirements.
  • Detect and prevent fraud, spam, and abuse of our messaging.
  • Comply with our legal obligations (including the TCPA and applicable state laws).

What we send: Coastline CRM LLC sends account notifications to customers and prospects who opted in: account setup and onboarding updates, and confirmations of scheduled calls..

4. Consent and opt-in

You receive text messages from us only after you have given us your express consent. Consent is collected as follows:

Customers opt in on the Contact Us form Coastline CRM LLC publishes at https://www.coastlinecrm.com/form/86d44904-08a7-4dc7-88ec-71ecd75d9f84/contact-us. That page has a phone number field, and under it an optional checkbox, unchecked by default, labelled "Text me updates from Coastline CRM LLC". Directly beneath the checkbox the page reads: "Optional, not required to submit. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.", with links to the SMS terms and the privacy policy. The same checkbox and label also appear on this business's online booking pages, where the disclosure reads "not required to book" in place of "not required to submit". A customer consents by ticking that checkbox and submitting the form. Nothing is pre-ticked, and the form submits normally when the box is left alone. A tick is recorded as consent with a date and time on that customer's record; a phone number entered without a tick is not. The first text that customer gets is the program's opt-in confirmation, which repeats that message frequency varies, that message and data rates may apply, and that they can reply STOP to opt out or HELP for help. Consent is never a condition of requesting a quote, buying, or receiving service, and Coastline CRM LLC texts only customers who have agreed to receive texts.

Consent to receive marketing texts is never required as a condition of purchasing any good or service from us.

5. Opt-out

You can stop receiving texts from us at any time by replying STOP to any message you receive. We honor STOP requests automatically. You can also email us at support@coastlinecrm.com to be removed.

Reply HELP to any message for help. Message and data rates may apply. Message frequency varies.

6. Service providers

To deliver text messages, we use the following service providers as data processors. They process information on our behalf under written agreements:

  • Coastline CRM - customer relationship management platform and messaging operations.
  • Twilio - SMS message delivery, opt-out enforcement, and carrier reporting (engaged through Coastline).

7. Retention

We retain your phone number, consent record, and message history for as long as you remain opted in, plus a reasonable period afterward to comply with carrier rules and applicable law (typically up to seven years for consent records). You may request earlier deletion by contacting us at the address above; we will honor requests except where we are required by law to retain the data.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict our use of your information. To make a request, contact us at support@coastlinecrm.com. We will respond within the time required by applicable law.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be communicated to subscribers before they take effect.

10. Contact

Questions about this policy or about the messages you receive from us? Contact support@coastlinecrm.com.

This page is hosted by Coastline CRM, the platform Coastline CRM LLC uses to send text messages. It describes the SMS program of Coastline CRM LLC, not Coastline.