1. About these terms
These terms govern the text-message program operated by Coastline CRM LLC (“we,” “us”). They apply when you receive text messages from us at a phone number you provided. By opting in to receive our messages, you agree to these terms. Coastline CRM LLC sends these messages through Coastline CRM, which acts as our messaging service provider.
2. What you'll receive
When you opt in, we will send you texts for: Coastline CRM LLC sends account notifications to customers and prospects who opted in: account setup and onboarding updates, and confirmations of scheduled calls.
Message frequency varies depending on your activity with us. Message and data rates may apply. We do not send unsolicited messages, and we do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
3. Consent
We send messages only after you have provided your express consent. Customers opt in on the Contact Us form Coastline CRM LLC publishes at https://www.coastlinecrm.com/form/86d44904-08a7-4dc7-88ec-71ecd75d9f84/contact-us. That page has a phone number field, and under it an optional checkbox, unchecked by default, labelled "Text me updates from Coastline CRM LLC". Directly beneath the checkbox the page reads: "Optional, not required to submit. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.", with links to the SMS terms and the privacy policy. The same checkbox and label also appear on this business's online booking pages, where the disclosure reads "not required to book" in place of "not required to submit". A customer consents by ticking that checkbox and submitting the form. Nothing is pre-ticked, and the form submits normally when the box is left alone. A tick is recorded as consent with a date and time on that customer's record; a phone number entered without a tick is not. The first text that customer gets is the program's opt-in confirmation, which repeats that message frequency varies, that message and data rates may apply, and that they can reply STOP to opt out or HELP for help. Consent is never a condition of requesting a quote, buying, or receiving service, and Coastline CRM LLC texts only customers who have agreed to receive texts.
Your consent is given directly to Coastline CRM LLC for the messages described above. It does not extend to any other business, and it is not a condition of purchasing anything from us.
You can review what we do with your information in our SMS Privacy Policy.
4. How to opt out
Reply STOP to any message at any time and you will be unsubscribed from our SMS program immediately. STOP works whether or not you ever opted in. You will receive a single confirmation message acknowledging the opt-out, after which we will not send you further texts.
If you want to re-subscribe later, you can reply START, or contact us at support@coastlinecrm.com to opt back in.
5. Help and support
Reply HELP to any message for help. You can also contact us at support@coastlinecrm.com or by phone at +12147026789 for support with our SMS program.
6. Carrier charges
Message and data rates may apply. We do not charge you for sending or receiving messages, but your wireless carrier may. Check with your carrier for details about your plan.
We support the major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
7. Eligibility
You must be at least eighteen years old, or the age of majority in your jurisdiction, to opt in to our SMS program. By opting in, you confirm that you are the regular user and account holder of the mobile number you provided, or that you have authority from the account holder to provide it.
8. Changes
We may update these terms from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be communicated to subscribers before they take effect; continuing to receive our texts after a material change indicates your agreement.
9. Privacy
Information about how we handle your phone number and message data is in our SMS Privacy Policy.
10. Contact
For questions about these terms or about our SMS program, contact support@coastlinecrm.com.