Account

How do I delete my account?

Permanently delete your Coastline account and personal data — the in-app steps, what gets removed, the 30-day grace period, and how to request deletion if you can't sign in.

You can delete your Coastline account yourself from inside the app, and we also accept deletion requests by email if you can no longer sign in.

Delete your account in the web app Open My Account from the menu, scroll to the Danger Zone at the bottom of the page, and choose Delete account. You'll be asked to confirm.

Delete your account in the Coastline mobile app Open your account settings, choose Delete account, and confirm.

What happens next As soon as you confirm, your sign-in is blocked, your notifications are turned off, and you're hidden from your team. We email you a recovery link in case you change your mind. After a 30-day grace period, a scheduled job permanently anonymizes your profile and scrubs your personal data — name, email, and phone number — from our production systems. Encrypted backups are cycled within 30 days of that deletion.

What we keep So your team's historical records stay intact, your past activity (notes, tasks, and project ownership) is preserved with your name replaced by an anonymized "Removed user" label. Billing and tax records are retained for up to seven years to meet legal obligations.

If you own the workspace Deleting your account as the workspace owner deletes the entire workspace. Customer data remains available for reactivation for 90 days, then is permanently purged from our production systems.

If you can't sign in Email support@coastlinecrm.com from the email address on your account and ask us to delete it. We'll verify the request and process it the same way.

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