How do I turn off an email or text I keep getting?

Go to My account, Notifications (/my-account/notifications). It is a grid: one row per alert, one column per channel. Turn off the Email switch on the row you are tired of and only the email stops. Push and text for that same alert keep working, and every other alert is untouched. Press Save preferences when you are done.

The three columns are Email, Text and Push. Push is one switch covering two places at once, the mobile app and this browser, so you do not have to turn the same alert off twice.

A dash instead of a switch means that alert is never delivered on that channel, so there is nothing to turn off. The three customer-texting rows are push only, for example. A dash is not a switch that happens to be off.

Text needs a confirmed phone number on your profile. If you have a number on file that has not been verified, the page says so and links you to the verification step. Until then the Text column cannot deliver anything.

If you have never touched this page, email and push are on and text is off. That is the starting state for every member, so an alert you never asked for is usually one of those defaults rather than something a teammate turned on for you.

To stop everything at once, use Unsubscribe from all at the bottom. It turns off every row on every channel. Team chat notifications are a separate card on the same page and are not included in that sweep, so clear those separately if you want silence.

This page only covers alerts sent to you. The reminder emails that go out to your customers are workspace settings, and they are turned off in a different place: how to change what customers see on estimates and invoices.

These are your own preferences. They apply to you only, and turning one off does not change what anyone else receives. They also need no permission: every member can set their own, whatever their role. That is different from workspace-wide settings, which are restricted. See who can change workspace settings.