Why does a payment say Processing?
Your customer paid by bank transfer and the money is still clearing. It takes a few business days.
Processing means your customer paid by bank transfer and the money is on its way. Bank payments take a few business days to clear, so the invoice shows the payment as processing until it does, and then it counts as paid.
While a payment is processing
- The amount counts as on its way, not as overdue, on the invoice list and the dashboard.
- Customer reminders stop for the amount that is processing, so your customer isn't chased for money they already sent.
- Your customer's payment page shows the amount as Processing, so they can see it arrived.
If the bank payment fails
Sometimes a bank returns a payment, for example when the account has insufficient funds. The amount goes back to owed, the invoice shows the balance again, and reminders pick up where they left off. Ask your customer to pay again, by card or a different account.
See When does Coastline remind my customers about an invoice?
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