Does Coastline track email opens?
Yes, and it is automatic. Every email you send from Coastline records opens and clicks, which you view on the message itself.
Yes, and you do not have to turn it on. Every email you send from Coastline records when it was opened and when a link in it was clicked. There is no per-message setting to remember.
Where to see it. Open the sent message, open its actions menu, and choose View tracking. You get a timeline for that one email: sent, each open, each link click, and a bounce if the address rejected it, each with a time. The same View tracking action is on emails listed under a project's Email tab, so you can check a message without leaving the project.
Email sequences go further and show opened counts per step, so you can see which message in a follow-up cadence is the one people actually read.
One caveat worth understanding. Open tracking works with a small invisible image in the email. Plenty of mail systems block that image, and some privacy features load it for the recipient whether they read the message or not. So an open is good evidence someone read your email, but the absence of one is not evidence they did not. Treat the numbers as a signal, not a receipt. Link clicks are more reliable, because a click is a deliberate act.
Broadcasts are the exception: a bulk send to a group currently reports who it reached and who was skipped, but does not report opens or clicks.
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More in Email & inbox
How do I connect my email inbox?
Connect Gmail or Outlook to sync conversations to contacts.
How do I add and manage email signatures?
Save up to 10 named signatures, choose a default, and switch signatures from the email window.
Which email address does Coastline send my emails from?
Emails go out from your connected email account. The From line at the top of the email window shows the exact address.
How do I save and reuse message templates?
Pre-write the emails and texts you send most often, then drop them in with one click.