How do customers know they are talking to an AI, and can they ask for a human?

Every call Current handles opens with a disclosure that cannot be turned off: the greeting leads with your business name, identifies Current as an AI assistant, and notes that the call may be recorded. Callers know within the first few seconds who they reached and what they are talking to. And yes, they can ask for a human at any point in the call; Current transfers them to the teammate you designate.

The disclosure is deliberate, not just a compliance checkbox. Homeowners who feel tricked into talking to a bot hang up and leave bad reviews. Homeowners who are told upfront tend to just get on with it: they ask about their appointment, book a time, or leave a message, the same things they would do with a receptionist. If you are new to the concept, what is an AI voice agent covers how these calls actually flow.

A few specifics on how it works in your workspace:

• The greeting is fixed in structure. Your business name comes first, then the AI identification, then the recording notice. You cannot remove or reorder these pieces.
• Current is always called Current. The assistant's name is the same across every workspace and is not renameable, so there is never ambiguity about what a caller is speaking with.
• Human handoff is always available. Set your transfer target on the Voice Agents page under Marketing. If a caller says anything like "let me talk to a person," Current transfers immediately rather than trying to keep the conversation.
• During the call, Current can look up the caller, create a lead, leave a note, create a task, or book an appointment, so the handoff to your team (or your calendar) arrives with context already attached.

If you have not set a transfer target yet, do it before enabling inbound answering. A caller who asks for a human should always have somewhere to land.