Can I use my texting number for AI calling? Do I need a second number?
Yes, Current calls and answers on your existing workspace number. No second number is needed, and your texting keeps working as before.
Yes. Current makes and answers calls on the same workspace number you already use for texting. You do not need a second number, and nothing about your existing texting changes.
This is deliberate. One number is what your customers already recognize, so your reminder call shows up as the same number they have saved from your texts and previous calls. That familiarity means more answered calls, and it keeps your caller-ID reputation consolidated on one line instead of split across a "real" number and a "robot" number. It also avoids the classic small-business mess of customers texting one number and calling another.
How it works in practice:
- Inbound: when someone calls your workspace number, Current answers with your business name, identifies itself as an AI assistant, and notes the call may be recorded. It can look up the caller, take a message, create a lead, book an appointment, or transfer to the teammate you designate. Anyone who asks for a human gets one.
- Outbound: appointment reminders, post-job follow-ups, and invoice reminders go out from the same number. Per-contact opt-outs are checked before every call.
- Texting: completely unaffected. Inbound texts still land in Messages, outbound texts still send from the same number, and your registered messaging setup carries over unchanged.
You turn the feature on from the Marketplace and manage it from the Voice Agents page under Marketing, where you choose the human transfer target and review transcripts (raw audio recording is a separate opt-in).
If you are weighing this against hiring front-desk help, how to avoid missing calls without hiring a receptionist covers the trade-offs, and what is an AI voice agent explains the technology in plain terms.
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More in AI voice calling
How much does AI calling cost per minute, and how is it billed?
$40/month includes 350 minutes, then $0.12/minute; or pure pay-as-you-go at $0.12/minute. Billed through the Marketplace with a spend cap that pauses overages.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What information does the AI assistant have access to when it answers a call?
Current works from your workspace data: contact records, appointments, invoices, and your configured business details. It reads what it needs per call, nothing outside your workspace.
Do I need my customers' consent before the AI assistant calls them?
For the informational calls Current makes, consent from your existing customer relationship generally covers you; opt-outs are enforced automatically.