Can I use my texting number for AI calling? Do I need a second number?
Yes. Current calls and answers on your existing workspace number, and if you do not have one, the plan includes a new number. A number set up for calling also works for texting later.
If you already use your workspace number for texting, Current makes and answers calls on that same number. You do not need a second number, and nothing about your existing texting changes.
If you do not have a workspace number yet, turning on AI calling includes one: the $49/month plan comes with a dedicated phone number at no extra charge, and Current answers and places calls on it.
Either way, one number is what your customers recognize, so your reminder call shows up as the same number they have saved. That familiarity means more answered calls, and it keeps your caller-ID reputation on one line instead of split across a "real" number and a "robot" number.
How it works in practice:
- Inbound: when someone calls your workspace number, Current answers with your business name, identifies itself as an AI assistant, and notes the call may be recorded. It can look up the caller, take a message, create a lead, book an appointment, or transfer to the teammate you designate. Anyone who asks for a human gets one.
- Outbound: appointment reminders, follow-ups, and invoice reminders go out from the same number. Per-contact opt-outs are checked before every call.
- Texting later: a number you set up for AI calling also works for texting when you decide to add it. Turning texting on adds carrier registration (A2P 10DLC), and the one-time registration fee applies only at that point; your calling is unaffected. Turning texting off again keeps the number as long as AI calling is still on.
You turn the feature on from the Marketplace and manage it from the Voice Agents page under Marketing, where you choose the human transfer target and review transcripts (raw audio recording is a separate opt-in).
If you are weighing this against hiring front-desk help, how to avoid missing calls without hiring a receptionist covers the trade-offs, and what is an AI voice agent explains the technology in plain terms.
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More in AI voice calling
How much does AI calling cost per minute, and how is it billed?
$49/month includes 250 minutes of talk time and a phone number, then $0.20 per additional minute. Additional minutes are paid from a phone call balance that reloads itself, and adding AI calling puts $20 in it for free.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What does Current know about my business, and how do I edit it?
Current builds a short profile of your business from your website and what Coastline already knows, then uses it to answer callers. You can edit it or rebuild it any time from the Voice Agents page.
What information does the AI assistant have access to when it answers a call?
Current works from your workspace data: contact records, appointments, invoices, and your configured business details. It reads what it needs per call, nothing outside your workspace.