AI voice calling

How much does AI calling cost per minute, and how is it billed?

$40/month includes 350 minutes, then $0.12/minute; or pure pay-as-you-go at $0.12/minute. Billed through the Marketplace with a spend cap that pauses overages.

AI calling costs $0.12 per minute. You can pay for it two ways:

  • Monthly plan: $40 per month, which includes 350 minutes. Minutes beyond the included 350 bill at $0.12 each. If you expect steady call volume, this is the better rate (the included minutes work out to about $0.11 per minute, and you never think about small overages).
  • Pay-as-you-go: no monthly fee, every minute bills at $0.12. Good if you are trying the feature out or your call volume is light or seasonal.

Both options are billed through the Coastline Marketplace alongside your other add-ons, on your existing payment method. Minutes are counted across inbound and outbound calls; a call Current answers and a reminder Current places draw from the same pool.

You will never be surprised by the bill. Every workspace has a monthly spend ceiling, set to $150 by default. If your usage reaches the ceiling, AI calling pauses and the workspace owner gets notified; nothing keeps spending silently in the background. You can raise or lower the ceiling to match your comfort level. There are also built-in usage caps (calls per second, simultaneous calls, and a daily outbound limit) that scale up on higher plan tiers.

To get started or change plans, open the Marketplace and find the AI calling add-on; configuration lives on the Voice Agents page under Marketing. If you are weighing the cost against a part-time receptionist or an answering service, see How to avoid missing calls without hiring a receptionist for the comparison.

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How much does AI calling cost per minute, and how is it billed?, Coastline Support · Coastline CRM