Do I need my customers' consent before the AI assistant calls them?

For the calls Current is allowed to make in Coastline, you are working within a deliberately narrow set of outbound calls, which keeps things close to what your customers already expect. Current places only informational, servicing-type calls: appointment reminders, follow-ups after a completed job, and invoice reminders. It only ever dials a number that is already saved on a contact, and only about an existing appointment, invoice, or project. It does not cold call, work purchased lists, or dial arbitrary numbers.

A few things to know:

• Every call opens with a disclosure. Current leads with your business name, identifies itself as an AI assistant, and notes the call may be recorded. This is built in and cannot be removed.
• Opt-outs are enforced for you. If a customer says they do not want these calls, mark it on their contact record (or Current records it when they say so on a call). Coastline marks them do-not-call and checks that before every outbound call, so an opted-out contact is never dialed again.
• Callers can always reach a person. Anyone who asks for a human is transferred to the teammate you designate, which keeps the experience within what customers reasonably expect.
• Marketing and cold outreach are not supported. Current will not place promotional calls or dial people who have no relationship with your business, so there is no way to point it at a lead list.

Consent and calling rules vary by business, place, and situation, and your business is responsible for following the ones that apply to it. Coastline discloses the AI and possible recording on every call and enforces opt-outs to help, but this is general information, not legal advice. If you have questions about your specific calling practices, check with a professional.