What information does the AI assistant have access to when it answers a call?
Current works from your workspace data: contact records, appointments, invoices, and your configured business details. It reads what it needs per call, nothing outside your workspace.
Current works from your workspace's own data: contact records, appointments, projects, invoices, and the business details you configure on the Voice Agents page under Marketing. It has no access to anything outside your workspace.
Here is what that looks like on a live call:
- Caller lookup. When a call comes in, Current matches the number against your contacts. If the caller is a known customer, Current can see their record: name, open appointments, recent projects, outstanding invoices. That is how it can answer questions like when is my inspection scheduled without putting anyone on hold.
- New callers. If the number is not in your workspace, Current treats the caller as new. It can create a lead, capture what they need, and leave the details on the new contact record.
- Actions, not just answers. During a call Current can leave a note on the contact, create a task for your team, or book an appointment against your availability. Everything it does lands in your workspace where your team already works.
- Your business details. Hours, service area, services offered, and anything else you set up on the Voice Agents page. Keep these accurate; they are what Current uses to answer general questions.
What happens to the call itself: transcripts and AI summaries are kept by default and are permission-gated inside your workspace, so only teammates you allow can read them. Raw audio recording is off unless you opt in; opted-in recordings are stored privately in Coastline, played back only by teammates with the recordings permission, and deleted automatically after 90 days. Every call also opens with a disclosure that names your business, identifies Current as an AI assistant, and notes the call may be recorded, and that disclosure cannot be turned off. If you turn on recording, your business is responsible for following the call-recording laws that apply to it, and it is worth a quick check with a professional.
Callers can always ask for a human, and Current transfers to the teammate you designate.
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More in AI voice calling
Can I use my texting number for AI calling? Do I need a second number?
Yes. Current calls and answers on your existing workspace number, and if you do not have one, the plan includes a new number. A number set up for calling also works for texting later.
How much does AI calling cost per minute, and how is it billed?
$49/month includes 250 minutes of talk time and a phone number, then $0.20 per additional minute. Additional minutes are paid from a phone call balance that reloads itself, and adding AI calling puts $20 in it for free.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What does Current know about my business, and how do I edit it?
Current builds a short profile of your business from your website and what Coastline already knows, then uses it to answer callers. You can edit it or rebuild it any time from the Voice Agents page.