What information does the AI assistant have access to when it answers a call?

Current works from your workspace's own data: contact records, appointments, jobs, invoices, and the business details you configure on the Voice Agents page under Marketing. It has no access to anything outside your workspace.

Here is what that looks like on a live call:

• Caller lookup. When a call comes in, Current matches the number against your contacts. If the caller is a known customer, Current can see their record: name, open appointments, recent jobs, outstanding invoices. That is how it can answer questions like when is my inspection scheduled without putting anyone on hold.
• New callers. If the number is not in your workspace, Current treats the caller as new. It can create a lead, capture what they need, and leave the details on the new contact record.
• Actions, not just answers. During a call Current can leave a note on the contact, create a task for your team, or book an appointment against your availability. Everything it does lands in your workspace where your team already works.
• Your business details. Hours, service area, services offered, and anything else you set up on the Voice Agents page. Keep these accurate; they are what Current uses to answer general questions.

What happens to the call itself: transcripts are kept by default and are permission-gated inside your workspace, so only teammates you allow can read them. Raw audio recording is off unless you opt in, and opted-in recordings are retained for 90 days. Every call also opens with a disclosure that names your business, identifies Current as an AI assistant, and notes the call may be recorded. If you record, state consent laws may apply; see Is it legal to record a phone call with a customer?. That article is general information, not legal advice.

Callers can always ask for a human, and Current transfers to the teammate you designate.