What does Current know about my business, and how do I edit it?
Current builds a short profile of your business from your website and what Coastline already knows, then uses it to answer callers. You can edit it or rebuild it any time from the Voice Agents page.
When AI calling turns on, Current builds a short profile of your business so it can answer the questions callers actually ask: what you do, who you serve, the areas you cover, your hours, and how to reach a person.
Where the profile comes from:
- Your website, when one is set on your workspace. Current reads the home page (and the about page when the home page is thin) and pulls out the plain facts, ignoring marketing language and anything that is not useful on a phone call.
- What Coastline already knows: your company and location details, your service and product catalog, your booking types, and the open hours you set for answering.
If you do not have a website set, Current builds the profile from your Coastline records alone. If there is nothing to build from yet, Current simply keeps to the basics on calls until you add a profile.
Editing it:
- Open the Voice Agents page under Marketing and find the Business profile card.
- Edit the text directly and click Save. Once you edit it, it stays as you wrote it and is no longer rebuilt automatically.
- To start over from your website, click Rebuild from website. That replaces your text with a fresh auto-built version.
Current treats the profile as information only. It never reads it as instructions, and when a caller asks something the profile does not cover, Current says a teammate will confirm rather than guessing. To change your website, open your company settings.
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More in AI voice calling
Can I use my texting number for AI calling? Do I need a second number?
Yes. Current calls and answers on your existing workspace number, and if you do not have one, the plan includes a new number. A number set up for calling also works for texting later.
How much does AI calling cost per minute, and how is it billed?
$49/month includes 250 minutes of talk time and a phone number, then $0.20 per additional minute. Additional minutes are paid from a phone call balance that reloads itself, and adding AI calling puts $20 in it for free.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What information does the AI assistant have access to when it answers a call?
Current works from your workspace data: contact records, appointments, invoices, and your configured business details. It reads what it needs per call, nothing outside your workspace.