Can a customer opt out of future AI calls? How does that work?

Yes. Any customer can opt out of AI calls, and once they do, Current will not place another outbound call to them. The opt-out is stored on their contact record and checked before every single outbound call, not just at the time they opted out.

How a customer opts out:

• On a call. If a customer tells Current they do not want these calls anymore, Current records the opt-out on the spot and confirms it before ending the call.
• Through your team. Anyone in your workspace can set the opt-out directly on the contact record in Coastline. Open the contact and flag them out of AI calls; it takes effect immediately.

What the opt-out covers: outbound AI calls placed by Current, such as appointment reminders, post-job follow-ups, and invoice reminders. It does not block the customer from calling you; if an opted-out customer dials your business number, Current still answers like it would for anyone else, since they initiated that call. It also does not stop your team from calling them personally. The distinction matters because servicing contact and marketing contact carry different rules; marketing call vs servicing call walks through the difference.

Honoring opt-outs is not just good manners. Federal law (the TCPA) and state do-not-call rules attach real penalties to calling people who told you to stop, and regulators treat AI-placed calls with extra scrutiny. Coastline enforces the opt-out mechanically before each dial so a busy week can never override a customer's request. For background, see what is TCPA and do you need customer consent to call or text. This is general information, not legal advice.

One practical tip: if a customer opts out but still wants a specific reminder ("just text me instead"), note that on the contact record. The opt-out applies to AI calls; your other channels are unaffected.