What happens if I hit my calling limit or my monthly reload limit?
Calls are declined safely when you hit a cap, and your card is never charged past your monthly reload limit. You are notified, and you can raise or clear the limit anytime.
If you hit a calling limit, Current stops placing calls. If your monthly reload limit is reached, your phone call balance stops reloading, and once it can no longer cover a call, calls beyond your included minutes stop: Current stops taking them and they are no longer forwarded. Either way you are notified. Nothing keeps running silently in the background.
Every workspace has a set of built-in safety caps:
- 2 calls per second and 10 simultaneous calls. These smooth out bursts. A call that would exceed them is not queued: an outbound call is skipped and logged in your Calls page, and an inbound call is forwarded to your forward-to number if you set one, or the caller hears a busy signal.
- 300 outbound calls per day. Once reached, further outbound calls for the day are declined and logged in your Calls page rather than held in a hidden backlog. Inbound answering is not affected by the daily outbound cap.
- A monthly reload limit on your phone call balance, if you set one in Settings, under Messaging. There is none unless you add it. Your 250 included minutes are used first, and minutes beyond them cost $0.20 each from that balance. Once automatic reloads reach the limit they stop for the rest of the month and you are notified. Calls keep working on the balance you have left.
The reload limit exists for exactly this reason: set one and we stop charging your card and tell you, rather than let a busy month turn into a surprise bill. When your balance can no longer cover a call from Current, an incoming call is forwarded to your forward-to number if the balance can still cover that, and otherwise the caller is turned away.
To set or adjust your monthly reload limit, open Settings, then Messaging. You can raise or clear it there at any time, or add funds yourself, which is never limited, and calls start again right away; if you do nothing, reloads start again on their own at the start of next month, when your included minutes also reset. The Professional plan doubles the per-second, simultaneous, and daily caps; no tier is unlimited, by design.
On pricing: the plan is $49 per month including 250 minutes and a phone number, then $0.20 per minute after that, paid from your phone call balance.
If calls seem to have stopped and you have not hit a cap, check the Voice Agents page. A banner there says when calling is paused, and the same page shows how many included minutes you have used this month and your phone call balance.
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Can I use my texting number for AI calling? Do I need a second number?
Yes. Current calls and answers on your existing workspace number, and if you do not have one, the plan includes a new number. A number set up for calling also works for texting later.
How much does AI calling cost per minute, and how is it billed?
$49/month includes 250 minutes of talk time and a phone number, then $0.20 per additional minute. Additional minutes are paid from a phone call balance that reloads itself, and adding AI calling puts $20 in it for free.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What does Current know about my business, and how do I edit it?
Current builds a short profile of your business from your website and what Coastline already knows, then uses it to answer callers. You can edit it or rebuild it any time from the Voice Agents page.