What happens if I hit my calling limit or my monthly spend cap?
Calling pauses safely when you hit a cap; the workspace owner is notified, nothing is billed past your ceiling, and you can raise the cap anytime.
If you hit a calling limit or your monthly spend cap, Current stops placing calls and the workspace owner gets a notification. Nothing keeps running silently in the background, and you are never billed past your ceiling.
Every workspace has a set of built-in safety caps:
- 2 calls per second and 10 simultaneous calls. These smooth out bursts; calls that exceed them queue briefly rather than fail.
- 300 outbound calls per day. Once reached, remaining outbound calls (reminders, follow-ups) wait until the next day. Inbound answering is not affected by the daily outbound cap.
- A monthly spend ceiling, set to $150 by default. When your usage reaches it, the voice feature pauses for the rest of the billing cycle and the owner is notified immediately.
The spend ceiling is the one most workspaces eventually meet, and it is intentional: we would rather pause the feature and tell you than let a busy month turn into a surprise bill. When it triggers, inbound calls route the way they did before you enabled Current (your normal ring or voicemail), so callers still reach you.
To adjust your caps, open the Voice Agents page under Marketing. You can raise the monthly spend ceiling there at any time, and calling resumes within a few minutes. Higher plan tiers come with higher rate and daily caps; no tier is unlimited, by design.
On pricing: the $40/month plan includes 350 minutes, then $0.12 per minute after that; pay-as-you-go is a flat $0.12 per minute. Both are billed through the Coastline Marketplace, and both respect the same spend ceiling.
If calls seem paused and you have not hit your cap, check the Voice Agents page for the current status banner; it always states which limit was reached and when it resets.
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More in AI voice calling
Can I use my texting number for AI calling? Do I need a second number?
Yes, Current calls and answers on your existing workspace number. No second number is needed, and your texting keeps working as before.
How much does AI calling cost per minute, and how is it billed?
$40/month includes 350 minutes, then $0.12/minute; or pure pay-as-you-go at $0.12/minute. Billed through the Marketplace with a spend cap that pauses overages.
How do customers know they are talking to an AI, and can they ask for a human?
Every call opens with a mandatory greeting that names your business, identifies Current as an AI assistant, and offers a transfer to a human anytime.
What information does the AI assistant have access to when it answers a call?
Current works from your workspace data: contact records, appointments, invoices, and your configured business details. It reads what it needs per call, nothing outside your workspace.