How does Coastline handle call recording and consent?

Call recording in Coastline is off by default. When you turn it on, Coastline builds the notice into every call: Current's opening greeting states that the call may be recorded, before any conversation happens. That greeting is mandatory and cannot be removed or edited out.

Recording laws vary by place and situation, and your business is responsible for following the ones that apply to it. A common, careful practice is to make sure everyone on the call is told it may be recorded and can decide whether to stay on the line, which is exactly what the built-in greeting does: it announces the business name, identifies Current as an AI assistant, and says the call may be recorded. If recording matters to how you operate, it is worth a conversation with a professional about your specific situation.

What Coastline handles for you:

• The recorded-call notice in every greeting, inbound and outbound.
• Transcripts and AI summaries by default, with access permission-gated inside your workspace.
• Audio recording only if you opt in, stored privately in Coastline, played back only by teammates with the recordings permission, and deleted automatically after 90 days.

What remains your call: whether to enable audio recording at all, and whether your specific situation needs stricter handling. If you never enable audio, you still get transcripts and summaries, and there is no stored audio to manage.

This is general information, not legal advice. If recording is important to your operation, a quick conversation with a local attorney is worth the hour.