Is call recording legal in my state? Does Coastline handle this for me?

Call recording is legal in every US state when the right people consent, and Coastline builds the consent notice into every call: Current's opening greeting states that the call may be recorded, before any conversation happens. That said, raw audio recording is off by default in your workspace; you have to opt in to turn it on.

Here is how the law breaks down. Most states are one-party consent, meaning a call can be recorded as long as one participant (your business) agrees. A number of states, including California, Florida, Washington, and Pennsylvania, require all-party consent, meaning everyone on the call must be on notice. The safe posture for a business that calls across state lines is to treat every call as all-party consent, which is exactly what the built-in greeting does: it announces the business name, identifies Current as an AI assistant, and says the call may be recorded. A caller who stays on the line after that notice has been put on notice in every state. The greeting is mandatory and cannot be removed or edited out. For a fuller walkthrough of the state rules, see is it legal to record a phone call with a customer.

What Coastline handles for you:

• The recorded-call notice in every greeting, inbound and outbound.
• Transcripts by default, with access permission-gated inside your workspace.
• Audio recording only if you opt in, retained for a fixed 90 days.

What remains your call: whether to enable audio recording at all, and whether your specific situation (union shops, healthcare-adjacent work, calls to Canada) needs stricter handling. If you never enable audio, you still get transcripts and none of the recording-consent questions apply to stored audio.

This is general information, not legal advice. If recording is important to your operation, a quick conversation with a local attorney is worth the hour.