What happens to call recordings and transcripts, and how long are they kept?

Transcripts and AI summaries of Current's calls are kept by default, while raw audio recordings exist only if you opt in, and audio is automatically deleted after a fixed 90 days. The two are handled differently on purpose.

Transcripts are the working record. Every call Current handles produces a text transcript so you can see what the customer asked, what was promised, and what Current did (looked up the contact, booked an appointment, created a task, left a note). Transcripts live alongside the contact and call history in your workspace, and access to them is permission-gated: workspace members only see transcripts if their role grants it. Admins control this in role settings like any other permission.

Audio recordings are opt-in only. Out of the box, your workspace stores no call audio at all. If you enable recording on the Voice Agents page under Marketing, audio is stored privately in Coastline, played back only by teammates with the recordings permission, and retained for 90 days before it is deleted automatically. The 90-day window is fixed; there is no setting to keep audio longer, so recordings never become a permanent archive you have to manage or worry about in a dispute years later. If you need something preserved past 90 days, the transcript remains, and you can note key details on the contact or project record.

Every caller is told about recording upfront: Current's mandatory greeting says the call may be recorded before the conversation starts, and it cannot be turned off. Recording laws vary by place and situation, and your business is responsible for following the ones that apply to it. This is general information, not legal advice; check with a professional if you are unsure.

Quick summary:

• Transcripts and AI summaries: on by default, permission-gated, kept with the contact's call history.
• Audio: off by default, opt-in, played back only with the recordings permission, deleted automatically after 90 days.
• Recording notice: built into every greeting, cannot be removed.