Who is responsible if the AI assistant gives a customer incorrect information?

Your business owns what is said on your phone line, whether the speaker is a teammate or Current. Practically, and in your customers' eyes, an AI assistant answering on your number stands in for your company the same way a teammate who picks up would, so it pays to treat Current the way you would treat a new hire: set it up carefully, check its work, and correct it when it gets something wrong.

Here is how to keep Current accurate:

• Control what it knows. Current answers from the information in your workspace: your contacts, appointments, invoices, and the business details you configure on the Voice Agents page under Marketing. If your hours, service area, or pricing notes are out of date there, Current will repeat them out of date. Keep those current and Current stays accurate.
• Review transcripts. Every call keeps a transcript by default (visible to teammates with the right permission). Skim them during your first few weeks, the same way you would listen in on a new receptionist. If Current answered something poorly, tighten the underlying information.
• Let it hand off. Current is designed to transfer to a designated teammate whenever a caller asks for a human, and it will not invent answers to questions it cannot ground in your workspace data. For anything binding (a firm quote, a contract change), have Current take a message or book a callback rather than commit on your behalf.

If Current does give a caller something wrong, handle it like any staff mistake: call the customer back, correct the record, and fix the source information so it does not happen again. For background on how AI phone assistants work, see What is an AI voice agent?

This is general information, not legal advice; talk to an attorney about liability questions specific to your business.