Why hasn't an email I sent from a project shown up yet?
It hasn't gone out yet. Unsent mail waits at the top of the project's Email tab with its status, and you can cancel it back to Drafts.
An email shows on the project's Email tab as a sent message once it has actually gone out. Until then it sits at the top of that tab with its status, and you can cancel it.
What the statuses mean.
- Sending: it is on its way. For the first few seconds after you click Send you can still undo it from the message that appears at the bottom of the screen.
- Scheduled: you chose a send time. The time it will go out is shown underneath.
- Retrying: the first attempt didn't go through and Coastline will try again. The time of the next try is shown underneath.
- Not sent: it has been waiting longer than it should. Cancel it and send it again, or send it another way.
Only you see your own unsent mail. Once a message goes out it moves into the list as a normal sent email.
Canceling. Click Cancel under the message and it goes back to your Drafts, attachments included, so you can edit it or send it again. A message that is in the middle of going out can't be canceled.
If an email can't be sent at all, it goes back to your Drafts on its own and you get a notification saying why.
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More in Email & inbox
How do I connect my email inbox?
Connect Gmail or Outlook to sync conversations to contacts.
Does Coastline track email opens?
Yes, and it is automatic. Every email you send from Coastline records opens and clicks, which you view on the message itself.
How do I add and manage email signatures?
Save up to 10 named signatures, choose a default, and switch signatures from the email window.
Which email address does Coastline send my emails from?
Emails go out from your connected email account. The From line at the top of the email window shows the exact address.